Terms of use

1. The parties and their basic information

Consumers (please fill in according to the member registration process).

Basic information of business operators:

Company name: Monster Gaming LLC

Company address: 16192 Coastal Highway, Lewes, Delaware 19958

Company website: https://monstergaming.io/

2. Legal representative

If the consumer is a person with limited capacity, this contract shall be effective with the consent of the consumer's legal representative when the contract is concluded; if the consumer has no legal capacity If the consumer is a capable person, the conclusion of this contract shall be made by the consumer's legal representative. If a person with limited capacity claims a refund, the legal representative may prepare supporting documents and submit an application in accordance with the procedures announced on the official website. If the person without consent or the person without capacity fails to have the legal representative pay for points on his or her behalf, the result will be After confirmation by the legal agency operator, the unused game fees will be refunded to consumers. Business operators should clearly indicate this in Chinese on the homepage of the official website, game login page or purchase page. If the consumer is a person with limited capacity or incapacity, in addition to complying with the provisions of Paragraph 1, he/she should also notify the consumer's legal agent. Only after you have read, understood and agreed to all the contents of this contract can you use this game service. The same applies when the terms of this contract are changed.

3. Contract content

The following is regarded as part of this contract and has the same effect as the terms of this contract: the advertising or promotional content of the business operator regarding this game service. If there is any doubt about the terms of this contract, it shall be interpreted in favor of the consumer.

4. Provisions on the right to terminate the contract

Consumers may notify the business operator in writing to terminate this contract within seven days after starting the game. The consumer does not need to explain the reasons or bear any fees. In the case of the preceding paragraph, consumers may request a refund from the business operator for unused paid purchase points.

5. Provisions on billing standards, changes and notifications

The charging calculation method for this game service is: provided in the free copy game service (for example: game mall, online store, etc.) For points, goods or other services that require consumers to pay extra (for example: virtual currency or treasures, advanced props, etc.), business operators should announce payment methods and product information on the official website homepage, game login page or purchase page. When the rate is adjusted, the business operator should make an announcement on the official website homepage, game login page or purchase page 30 days before the scheduled adjustment effective date; if the consumer has logged in the communication information when registering the account, the communication information logged in by the consumer shall be used. Notify consumers. If the rate is adjusted, the new rate shall be calculated and charged from the effective date of the adjustment; if the new rate is higher than the old rate, the paid purchase points or games that the consumer has logged in to the official website before the new rate takes effect shall Fees shall be charged at the same rate.

6. Information that should be stated in this game service

Enterprise operators should state the following matters on the official website homepage, game login page or purchase page and game package packaging: According to the Game Software Classification Management Measures Requires marking of game classification levels and age groups that are prohibited or suitable for use. Minimum hardware and software requirements for running this game service. There are free or paid information for those who provide security devices. If there is a chance to win a product or activity that is directly or indirectly, partially or fully paid for, the activity content, prizes, winning probability percentage, winnings and other information should be recorded, and it should be recorded that "this is a chance to win product. Consumer purchase or participation in the activity does not mean that You can get specific products" and other prompts. The probability mentioned in the fourth paragraph of the preceding paragraph refers to the probability that the consumer will obtain the winning product or complete the conditions set by the activity after paying.

7. Use of account and password

The account number and password obtained by the consumer after completing the registration process are for consumer use only. The password in the preceding paragraph may be changed according to the modification mechanism provided by the business operator. Business operators (including customer service personnel and game administrators) are not allowed to proactively ask consumers for their passwords. Business operators should retain the consumer's account and the electromagnetic records attached to the account within thirty days after the contract is terminated. If the contract is not terminated due to reasons that are attributable to the consumer, the consumer has the right to continue to use the account and the electromagnetic records attached to the account after applying for renewal within the period specified in the preceding paragraph. When the period in Paragraph 2 expires and the consumer has not applied for renewal, the business operator may delete the account and all the information attached to the account, unless otherwise provided by law.

8. Notification and handling of illegal use of account and password

If one party discovers that the account or password has been illegally used, it should immediately notify the other party and have the business operator conduct verification and obtain confirmation from the business operator. After the above situation occurs, the right to use the account or password may be suspended, the account or password may be changed to the consumer, and the third party's right to use the game service shall be immediately restricted, and the relevant handling methods shall be disclosed in the game management rules. From the time when the right to use the game is temporarily restricted, the business operator shall immediately notify the third party mentioned in the preceding paragraph to provide an explanation via official website announcement, text message, email, push broadcast, or other methods agreed upon by both parties. If the third party fails to provide an explanation within seven days after receiving the notification, the business operator shall directly reply to the consumer of the improperly transferred electromagnetic record. If the reply cannot be made, other equivalent compensation methods agreed upon by both parties may be adopted, and in the reply Restrictions on third parties will then be lifted.If a business operator provides free security devices (such as anti-theft cards, phone locks, etc.) but the consumer does not use them or there are other reasons attributable to the consumer, the business operator is not responsible for reply or compensation. When the third party in Paragraph 1 does not agree with the business operator's handling of the preceding Paragraph, the consumer may handle the matter through judicial channels in accordance with the reporting procedures. When a business operator restricts the use rights of consumers or third parties in accordance with the provisions of Paragraph 1, the business operators shall not charge fees from consumers or third parties during the period of restriction. Consumers shall bear all legal responsibilities if they make false declarations that cause damage to the rights of business operators or third parties.

9. Game history retention period, query methods and fees

Business operators should save consumers’ personal game history records for a period of 30 days for consumers to query. Consumers may apply in writing, online, or in person at the service center of the business operator to access the consumer's personal game history, and must provide personal information consistent with the identity document for verification. The inquiry fee is as follows and shall be borne by the consumer : 150 yuan. When business operators receive inquiries from consumers, they should provide the consumer's personal game history as listed in the first item, and provide the information within seven days via storage media or in writing or by email.

10. Personal Data

Regarding the protection of personal data, it shall be handled in accordance with relevant legal provisions.

11. Electromagnetic records

All electromagnetic records in this game belong to the business operator, and the business operator should maintain the integrity of consumer-related electromagnetic records. Consumers have the right to use and control the electromagnetic records mentioned in the preceding paragraph. However, transfers and income activities outside the scope of this game service are not included.

12. Connection quality

If the business operator plans to suspend all or part of the game service in order to maintain the system and software and hardware equipment related to the game service, he should inform the company seven days in advance. Announcements on the official website homepage, game login page or purchase page. However, this does not apply to reasons that are temporary, urgent or cannot be attributed to the business operator. If consumers are unable to use this game service online due to reasons that are attributable to the business operator, the business operator should immediately correct or repair the problem. For consumers whose game fees or in-game products are deducted during the period of unavailability, business operators should return the game fees or goods, and if refunds cannot be made, other reasonable compensation should be provided.

13. Responsibilities of business operators and consumers

Business operators shall be responsible for maintaining their own computer systems in accordance with the provisions of this contract when providing this service, in compliance with the current technological or professional standards. Reasonable expectations of safety. When the computer system or electromagnetic records are damaged, or the computer system operates abnormally, business operators should respond as quickly as possible after taking reasonable measures. When business operators violate the provisions of the first two paragraphs or cause harm to consumers due to loopholes in game programs, they shall be liable for damages based on the circumstances of the harm to consumers. However, if the business operator can prove that he is not at fault, his liability for compensation may be reduced. When an enterprise operator's computer system encounters the situation mentioned in item 2, the enterprise operator shall not charge fees to consumers until the repair is completed and the computer system operates normally. Business operators may not assist in handling disputes between consumers and third parties due to sharing accounts or entrusting others to pay to purchase points.

14. Game management rules

In order to regulate the way games are played, business operators should establish reasonable and fair game management rules, and consumers should abide by the game management rules announced by business operators. Changes to the game management rules should be made in accordance with the procedures in point 17. If the game management rules fall into any of the following circumstances, their provisions will be invalid: they violate the provisions of this contract. Deprive or restrict consumers’ contractual rights. However, this does not apply if the business operator handles the matter in accordance with the provisions of Point 15.

15. Handling of Violations of Game Management Rules

Except as otherwise provided in this contract, when there are sufficient facts to prove that consumers violate game management rules in this game service, the business operator shall notify the official website Announcements will be made on the homepage, game login page or purchase page, and consumers will be notified based on the communication information they logged in. If a consumer violates the game management rules for the first time, the business operator should notify the consumer to make improvements within a certain period of time. If improvements are not made after being notified by the business operator, the business operator may restrict the consumer's right to use the game according to the severity of the situation in accordance with the game management rules. If a consumer violates the game management rules again for the same reason, the business operator may immediately restrict the consumer's right to play the game in accordance with the game management rules. Business operators shall restrict consumers' rights to play games in accordance with game management rules, and shall not exceed seven days at a time.

16. Right to appeal

Consumers are dissatisfied with the connection quality, game management, billing, and other related service quality provided by business operators, or they are dissatisfied with the business operators' compliance with game management rules If you are not satisfied with the handling, you can go to the service center of the business operator or lodge a complaint by email or in writing within seven days from the day after receiving the notice. The business operator should reply with the result of the handling within fifteen days after receiving the appeal. Business operators should specify service hotlines, emails and other relevant contact information and 24-hour complaint channels on the official website or in the game management rules. Complaints from consumers who report that a third party uses plug-ins or otherwise affects the fairness of the game shall be handled in accordance with the provisions of Paragraph 1.

17. Changes to the contract

When the business operator modifies this contract, it shall announce it on the official website homepage, game login page or purchase page, and notify consumers according to the communication information logged in by the consumer. If the business operator fails to make announcements and notifications in accordance with the preceding paragraph, the changes to the contract will be invalid. Within fifteen days after the consumer receives the notice in the first paragraph: If the consumer does not express any objection, the business operator will continue to provide the game service in accordance with the changed content of the contract. If the consumer expresses objection, the matter shall be handled in accordance with the method of terminating the contract by the consumer.

18. Termination and refund of contract

Consumers may notify the business operator to terminate this contract at any time. The business operator may agree with the consumer that if the consumer has not logged in to use the game service for more than one year, the business operator may notify the consumer to log in within fifteen days. If the consumer has not logged in within the expiration date, the business operator may Terminate this contract. If a consumer encounters any of the following major circumstances, the business operator may immediately terminate this contract after notifying the consumer based on the communication information logged in by the consumer: malicious attack or damage to the business operator's computer system by using any system or tool. Play the game by using plug-ins, viruses, game program loopholes or other methods that violate the normal settings of the game or are fair and reasonable. Pay to purchase points or in-game products through impersonation, fraud, or other fraudulent means. Those who have violated the game management rules for a certain number of times (not less than three times) due to the same reason, and have not improved despite being notified in accordance with the second paragraph of Point 15.If found guilty of any illegal behavior by judicial authorities. If a business operator makes an error in determining the facts mentioned in the preceding paragraph or is unable to provide evidence, the business operator shall be liable for damages to consumers. When the contract is terminated, the business operator shall, after deducting necessary costs, refund the consumer's unused purchased points or game fees within thirty days by cash, credit card, money order, or registered check, or in a manner agreed by both parties. Process the aforementioned points or fees.